SCRATCH for Growth
GET CHOSEN MORE OFTEN
BOOST REVIEWS & STAND OUT LOCALLY
When people search online, reviews and maps usually tip the scales of choice between you and your competitors. A steady stream of authentic, positive customer reviews and a polished local business profile make your business look trustworthy and easy to find. Build credibility and visibility where it counts most with reputation management services from SCRATCH.
WHY REPUTATION MANAGEMENT MATTERS
FOR SMALL BUSINESSES
CUSTOMERS TRUST REVIEWS
Nearly everyone reads reviews before making a purchase. Only 4% don’t (Brightlocal, 2024). A strong rating with recent reviews (and responses) builds instant trust with potential customers.
LOCAL SEARCH STARTS WITH MAPS
90% of consumers go online to find local businesses (Brightlocal, 2025). Google and Apple Maps are where many start their search. If your profile isn’t complete and optimized, you’re not nearly visible enough.
CONSISTENCY WINS
Reviews and profiles aren’t a one-and-done task. Consistent updates and ongoing campaigns keep your reputation strong and your business competitive.
REPUTATION MANAGEMENT SERVICES
REVIEW GENERATION CAMPAIGNS
Instead of hoping satisfied customers remember to leave feedback, strategic review request campaigns (email and SMS) make the process both simple and timely. This steady stream of reviews builds your star rating, strengthens your reputation, and helps new customers choose you with confidence.
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Ongoing review generation outreach
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Custom, brand-aligned messaging
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Ongoing monitoring and reporting
GOOGLE BUSINESS PROFILE OPTMIZATION
Make sure your business shows up polished and professional when people find you online. We can make sure you cover both Apple Maps and Google Maps optimization, so customers find you no matter what kind of device they’re using.
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Complete profile setup and branding
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Category and keyword optimization
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Ongoing updates for photos, hours, and posts
IS IT TIME FOR A STELLAR REPUTATION?
Reviews and maps are often the first impression customers have of your business. Let’s make sure it’s a good one.
Reach out today, and see how we can help you boost reviews and stand out locally.
WHAT OUR CLIENTS SAY
"There is nothing like knowing you're in great hands. Working with SCRATCH has been more than an opportunity - it has been a pleasure! Their team listens, guides, supports, and creates a framework that suits your business needs. I would recommend them to anyone looking for marketing needs."
WHAT MAKES SCRATCH FOR GROWTH DIFFERENT?
SMALL-BUSINESS-FOCUSED
Reviews can make or break local businesses, so we build systems that work even if you’re short on time.
LOCAL SEARCH EXPERTS
We specialize in Google and Apple Maps optimization so you can show up when customers are searching nearby.
AUTOMATED, BUT PERSONAL
Our review campaigns run automatically but are tailored to feel authentic and on-brand.
TRANSPARENT RESULTS
You’ll always see how reviews and local rankings are improving with clear, simple reporting.
FAQS ABOUT REPUTATION MANAGEMENT
WHAT IS REPUTATION MANAGEMENT?
Reputation Management means making sure your business looks good and trustworthy online. It includes monitoring and managing your reviews, encouraging happy customers to share feedback, and keeping your business info accurate so customers see your best side wherever they search.
HOW DO REVIEW GENERATION CAMPAIGNS WORK?
We set up an automated system that asks happy customers for reviews, helping you grow positive feedback without extra work. If you’re worried about negative reviews, don’t be! We’ll funnel the occasional unhappy customer to contact your customer service directly to resolve any issues before they’re tempted to go online and leave a negative review.
CAN I CHOOSE WHICH CUSTOMERS GET REQUESTS?
Yes. We can target customers after a purchase, service, or interaction—whenever it makes sense for your business. We can even start the automated series by asking for the star rating before we prompt them to leave a review to ensure happy customers leave public reviews and unhappy customers contact customer service privately to resolve any issues.
DO I NEED BOTH GOOGLE AND APPLE MAPS?
Google is the largest search platform, but Apple Maps powers millions of iPhones. Optimizing both ensures you’re visible to everyone searching locally.
CAN YOU FIX NEGATIVE REVIEWS?
We can’t delete them, but we can help you respond professionally to resolve what can be resolved and build enough positive reviews to outweigh the occasional negative ones.
HOW WILL I KNOW IF IT'S WORKING?
We provide clear reports showing new reviews, changes in your star rating, and improvements in local visibility.